Production and shipping

 

Production

Unless indicated - all jewellery pieces are made to order.  Please allow a lead time of 10-14 working days for your piece to be made prior to shipping.  

Custom orders have a lead time of 4-6 weeks once the design has been finalised and a deposit has been received.


Custom orders

We love creating custom orders and commissions!  Please send a message through our contact page to discuss the piece you would like.  

Due to the personalised nature of the work, there are no refunds available for commissions and custom pieces.


Shipping

Domestic orders
Shipping is made through Australia Post Parcel Service.  All items are shipped with tracking attached, items over $250 receive insurance coverage and signature on delivery.   Items over $500 are sent via registered post.
If you would like to have your package delivered via courier please email us for a pricing quote. 

International orders
International orders are sent through Australia Post Economy Air service.  Delivery time is typically 8 business days from shipping date, however customs delays can sometimes occur.   Buyers are responsible for any customs and import taxes that may apply.   
All items are shipped with tracking attached, and items over $250 receive insurance coverage and signature on delivery.
If you would like to have your package delivered via courier please email us for a pricing quote.


Your jewellery piece is packaged in a small, branded hard cardboard box, ready for gifting.  If you would like a personalised note please let us know when you are making your purchase.  Your package is shipped in a padded parcel envelope for secure and safe shipping.

You will receive an email notification when your piece has been shipped.  


Refunds & Exchanges

If there is an issue with your purchase please contact us within 14 business days of your purchase so we can discuss a resolution.  There is no refund for change of mind but we are happy to discuss store credit or exchange for another item. Please provide a receipt and order number from the record of your purchase.  

Goods must be in their original condition, unworn and in their original packages.  For health hygiene reasons, there is no refund available for earrings.  There are no refunds available for custom pieces or sale items. 

If you are concerned that your item was damaged during transit, please get in touch with us and will do what we can to help you out.

There is no refund available for original shipping charges and buyers are responsible for the returned shipping costs. Tracking is required when shipping an item back to us.

If your item was purchased from a stockist, please reach out to the store of original purchase for assistance with your item.


Other questions?

Please feel free to contact us with any other enquiries using the contact form